Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

All online order returns, refunds and exchanges must be made through our returns process through our customer service team via contact@ebarstow.com or you can give us a call at 1(401)903-2237

*You will need proof of purchase to process a return. 

 

HOW TO RETURN OR EXCHANGE AN ITEM

  1. To begin the returns process, please send an email to our customer service support team at  contact@ebarstow.com with your Name, Order Number, Picture of the defective product/incorrect item and reason for return/refund. 
  2. As soon as we receive the request, our customer service team will review the order and will provide feedback within the next 24-48 hours.
  3. If the order qualifies as approved for return/refund, our team will email you to confirm the return
  4. Package your return, and drop it off at a UPS facility. Do not send returns to the original address.
  5. You will be notified when your return has been received and inspected. If your refund is approved you will be refunded to the original form of payment. 
    • Please note that your bank or credit card company has separate timelines to process and post the refund 

If your tracking number states your order was delivered, but you claim you did not receive it, we have to rely on the tracking number. We would require you to provide a claim id from the local post office and validate it.

We charge a 30% restocking fee

Have more questions? Reach out to our Customer Support Team at 1(401) 903-2237 from 9:00AM to 2:00PM PT Monday through Thursday or email  contact@ebarstow.com